How to get assistance

We are the point of reference for all staff and students of the Politecnico di Torino who need support with digital services. Through dedicated channels, it is possible to obtain information about available services, request activations or changes, report malfunctions or technical problems, and receive direct support from the Service Desk.

All services are organized by user categories, in order to provide precise and targeted guidance for both teaching and technical-administrative staff, and students.

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Within the dedicated section of the University Intranet, myPoli (after authentication đź”’):

  • you can access support services for the University’s Information Technology solutions;
  • you can request activations and changes to IT services in various areas;
  • in case of failures, malfunctions, or specific support requests, you can open a ticket (i.e., an “incident”) through the provided link.

It is also always possible to contact the Service Desk by phone at 5050 or by email at 5050@polito.it. However, we recommend using the online tools mentioned above, as they connect you directly to technicians in real time and do not involve waiting times.

THE AI ASSISTANT FOR UNIVERSITY STAFF

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The catalog presents IT services for the entire University community, organized by area. For each service, users can directly access detailed information.

For further clarifications, to report issues, or to make specific requests, you can consult the FAQs and open specific tickets through the student ticketing system.

STUDENT SUPPORT