Service Catalog

This category includes all services related to the management of credentials and access to the University’s information systems. It covers procedures for enabling access to platforms and applications, the management of accounts and software licenses, as well as access to the network and centralized digital services.

Services dedicated to the computer laboratories support teaching activities as well as training and exam needs, providing access to workstations, software, and specialized equipment. They include license management, software installation and updates, space booking, and the use of devices such as 3D printers or plotters.

This section covers the management, provisioning, and support of personal workstations for University staff. It includes the supply of hardware and peripherals, assistance and maintenance services, short-term device loans, and logistical management of workstations.

These services are centered on the University’s central IT infrastructure—high-reliability data centers that not only support all University services and systems but also provide specific solutions for hosting, storage, communication, and network management for staff, departments, and projects.

Email services support internal and external communication at the University, providing tools for managing mailboxes, distribution groups, and shared addresses, with access also available via web.

This area focuses on safeguarding data and securing the University’s IT infrastructure. It includes recommendations for the proper use of digital resources and procedures for reporting any violations.

This category includes the main agreements and conventions that allow students, faculty, and researchers to access professional and academic software under favorable conditions or through University-wide licenses.

These services are dedicated to the activation and maintenance of the University’s data network and fixed telephone lines. They include cabling management, network point activation, and updates to the internal directory.

This category covers the management of mobile phone services for University staff, including new assignments, device replacement, and SIM/device configuration.